Thank you for choosing ATHELYX for your activewear needs. Please review our Shipping and Return Policy below for a clear understanding of how we handle shipments and returns.
Shipping Policy
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Processing Time: Orders are typically processed within 1-2 business days. Please allow additional time during peak seasons or promotional periods.
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Shipping Methods: We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.
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Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the delivery status of your package.
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International Shipping: ATHELYX currently offers international shipping. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Return and Exchange Policy
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Eligibility: We accept returns and exchanges within 30 days of the delivery date. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached.
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Return Process: To initiate a return, please contact our customer service team at [support@athelyx.com]. Include your order number, reason for return, and any relevant details. Our team will guide you through the return process.
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Refund or Exchange: Upon receiving your returned items, we will inspect them for eligibility. Refunds will be processed to the original payment method, and exchanges will be shipped promptly.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method for returns.
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Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will arrange for the return shipping and provide a full refund or send a replacement item
Contact Information
For any questions or concerns related to shipping and returns, please contact our customer service team at:
Email: [
support@athelyx.com]
Policy Changes
ATHELYX reserves the right to update or modify this Shipping and Return Policy at any time. Changes will be effective immediately upon posting to our website.
Thank you for choosing ATHELYX. We appreciate your trust in our brand.
Note:This policy is subject to change, and it is recommended to check for updates periodically.